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Love your Bob? Can't get enough of your bObi? Share your story with us and leave us a review!
I was excited to see Bob on Groupon. I researched various models and Bob seemed to hold up in critiques. This was particularly important because one of the reasons I purchased Bob is because I was having knee surgery. And I have 2 cats and a couple of friends who are allergic.
Bob worked twice before one of the wheels stopped working. After sitting for months as I recovered and tested, and took small steps (literally) in getting Bob packaged for return/repair, I ran into multiple challenges in the return process. So, here is a list, in case you need to return Bob for repair. Some of these always make sense. Others seem to make things much more difficult and can be a surprise, unless you read in detail. A checklist would be helpful, with the receipt of the vacuum, while people are unpacking it, and before they throw out the packing box, etc. So, here is one.
Keep external mailing box.
Keep box and carton inside.
Record serial number in an accessible place.
If you bought through another retailer, scan and save the receipt.
Register the vacuum online.
BEFORE you pack it up, get it ready…
Request BY PHONE, or “contact us” with the hope of a prompt reply, the repair form. It does not readily appear on the web page. They will then send it to your email. (Why is it not readily available via the site?)
Only after submitting the repair form will a shipping label be sent to your email. But not right away.
Bobsweep will send this shipping that will help you save some cost (but not all, even if under warranty). ONLY after you have called, asked for, received, filled out the repair form.
You can’t just find a repair form or return label.
Read the check list before mailing back carefully. If you leave the dust bin and brush in the packing….$30 charge. (unless they are the issue). Don’t send the whole thing back.
But you only get this info perhaps after you have thought ahead and packaged it up carefully, only to have to unpack and re-pack.
Be sure to note on the box that it is going in for repair.
Once you have mailed the vacuum out, you are requested to email them the tracking number so they can track it. I guess the correct email is in the Contact Support section.
Maybe having to do repairs are saved because customers just don’t want to go through the hassle. There has got to be a more streamlined way.
And, I have no idea about how reliable the repairs will be, given the very mixed comments.
We love our Bob! He is our dog Boogie’s BFF and a great help to us with his hair!
Bob is ok, better than vacuuming everyday myself. However, he is supposed to learn but constantly gets stuck in the same spots and has never made it home once. Everyday I come home from work and must put him back.
Bobi by Bobsweep has changed the way we think about vacuuming. Very thankful to you guys for this great product. Also we loved the card—our last name is too intimidating for most to even bother!
I bought the standard bob less than a year ago and I’ve had nothing but problems with it. For the amount of money I spent on it, it is not worth spending over $100 on it. The first day I got it I put the charger in the charging adapting station and the plug to the adapter broke. Now I have to manually charge bob by plugging him into the actual wall charger. Secondly, the majority of people in the house hold are women and all wood floors, hair is constantly getting stuck. Lastly, if you have a tiny rug in one of your rooms, bob will get stuck on it then stay on it until you place it back on the hard wood floor.