Cart 0
Cart 0

Trouble Messages: Bob PetHair Vision Plus

Whenever Bob runs into trouble, he will stop and his [play] button will rapidly blink blue. Check the bObsweep app for further details.

Follow along with the video below to find out the most probable solution to each of Bob's Trouble Messages. Scroll down to read a breakdown of each one.

Solutions for Bob's Trouble Messages:

If Bob's issue persists after following all the suggested steps, please contact our customer care center for further assistance. You can reach them at support@bobsweep.com, or 1-888-549-8847 for support in the US & Canada. Our business hours are 8:30 am - 5:30 pm Monday - Friday, and 10 am - 2 pm on Saturday (Pacific Standard Time).

Trouble: Not Charging

Bob has been manually placed on the station, pushed too far close to the end.

What to do:

  • Pull Bob back a half inch so his charging plates align with the station's. When aligned correctly, after a few seconds Bob's screen lights up and the battery sign starts blinking to confirm Bob is being charged.

Trouble: Left Wheel

The left wheel is jammed.

What to do:

  • Check for obstruction and clean.

Trouble: Right Wheel

The right wheel is jammed.

What to do:

  • Check for obstruction and clean.

Trouble: Main Brush

Main brush is jammed.

What to do:

  • Remove and clean.

Trouble: Side Brushes

Side brushes are jammed

What to do:

  • Remove and clean.

      Trouble: Bumper, Left

      Left touch sensor is jammed

      What to do:

      • Check the bumper for obstruction and clean.

      Trouble: Bumper, Right

      Right touch sensor is jammed

      What to do:

      • Check the bumper for obstruction and clean.

      Trouble: Edge Sensor, Front

      Bob's front edge sensor is off the ground.

      What to do:

      • Reposition Bob.

      Trouble: Edge Sensor, Left

      Bob's left edge sensor is off the ground.

      What to do:

      • Reposition Bob.

      Trouble: Edge Sensor, Right

      Bob's right edge sensor is off the ground.

      What to do:

      • Reposition Bob.

      Trouble: Low Battery

      Low battery

      What to do:

      • Charge Bob.

      Trouble: Power Error

      Power error.

      What to do:

      • Check the battery connection.

      Trouble: Vacuum Motor

      Vacuum motor is jammed

      What to do:

      • Open the filter container and remove any congestion.

      Trouble: Dustbin

      Dustbin is disconnected.

      What to do:

      • Remove, wipe the connectors, and reinsert.

      Trouble: Mop

      Mop attachment is disconnected.

      What to do:

      • Remove, wipe the connectors, and reinsert.