Home Checkup Test: Bob PetHair
If Bob is not working as he normally does or repeatedly running into a certain trouble number, you may run a checkup test to pinpoint the issue’s cause.
Follow along with the video below to test each of Bob's parts individually. Scroll down to read instructions for each step.
Bob's Home Checkup Test
If Bob fails any portion of his checkup test, please contact our customer care center at firstname.lastname@example.org, or 1-888-549-8847 for support in the US & Canada. Our business hours are 8:30 am - 5:30 pm Monday - Friday, and 10 am - 2 pm on Saturday (Pacific Standard Time).
Putting Bob in Checkup Mode
To put Bob in checkup mode, hold down his UV button while at the same time flipping his side power switch ON. Bob will emit a series of beeps to let you know he is in checkup mode.
Step One: Edge Sensors
The first step of the checkup test is to test Bob's edge sensors. When Bob is on a level surface, the icons DIRT, CAPACITY, MIN. CLEANING, and CHARGING should be illuminated on his screen.
When you lift Bob, these lights should disappear.
Step Two: Wall and Obstacle Sensors
Use a flat surface (such as a sheet of paper) to imitate a wall in front of Bob. Drag the imitation wall from the left side of Bob’s bumper around to the right side.
The 5 icons along the top of his screen — UV, AUTO, SPOT, WALL FOLLOW, DOCK — should light up as you do this.
Step Three: Bumper Sensors
To move onto the third step of the checkup test, press Bob’s UV button twice. His screen should go blank.
To test Bob’s bumper, press down on its center. The icons DIRT and MIN. CLEANING should both light up on his screen.
If you press down on the left side, only DIRT will light up; if you press down on the right side, only MIN. CLEANING will light up.
Step Four: Display Screen
To enter the fourth step of the checkup test, press the UV button once more.
Each icon on Bob’s screen should light up in a repeating rotation.
Step Five: Brush Motors and Vacuum Suction
Once the cycle finishes, press the PROGRAM button.
Both the main and side brushes should spin, and air should flow out of the back of Bob’s dustbin.
Step Six: Wheels
The final step of the checkup tests Bob’s wheels. Press the MODE button, and Bob should drive forward.
Flip him over and you should see his UV lamp on.
Press the MODE button once more, and Bob will drive backward and the UV lamp will turn off.
If everything responds properly, all of Bob’s internal parts and sensors are working correctly. If Bob does not produce the results as described above, contact our customer care center at email@example.com or 1-888-549-8847 for further assistance.